Shipping Policy

📄 4. Shipping Policy

Last updated: [June 27, 2025]

At Emorobo, we are committed to delivering your order quickly, safely, and affordably. Below you will find everything you need to know about our shipping process.

1. Shipping Regions

We currently ship orders to customers within the European Union and selected international destinations. If your country is not listed at checkout, feel free to contact us.

2. Processing Time

• Orders are processed within 1–3 business days after payment is received.

• Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Times

Delivery times vary by location:

Please note: Delays caused by customs, weather, or courier strikes are outside our control.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

• Destination

• Weight and dimensions of the package

• Chosen delivery option (Standard, Express, etc.)

Free shipping promotions may apply to certain regions or order values and will be displayed during checkout.

5. Tracking Information

• Once your order is shipped, you will receive an email with tracking details.

• Please allow 24–48 hours for tracking to update after dispatch.

6. Customs and Duties (Outside EU)

International customers are responsible for any customs, duties, or taxes imposed by their country. These are not included in our prices or shipping fees.

7. Incorrect or Incomplete Address

Please ensure your shipping address is correct at checkout.
We are not responsible for failed deliveries due to incorrect or incomplete addresses.

8. Lost or Stolen Packages

If your package is lost in transit or marked as delivered but not received:

• Contact the courier with your tracking number

• If unresolved, contact us at info@emorobo.com, and we will assist you as best as we can

9. Contact Us

If you have questions about your shipment or need help tracking your order, please reach out to:

📧 info@emorobo.com
📞 +31 6 26451717